Sector: Construction
Our client is the fastest-growing and most innovative master developer in Dubai. Its primary focus is on Sharjah, and its focus is on the construction of distinguished homes surrounded by modern facilities at competitive prices, and by putting the requirements of customers first, it provides everything new and distinctive permanently, whether for buyers, partners, shareholders or The communities we serve.
Training is the key part of the company’s success, how new employees learn about the work mechanisms and activities of the organization, how well they progress in the quality of education and mentorship is important, and how they are monitored when they enter the field of work, how they can do the required tasks without errors, and how hard they work to achieve the goals all depends on whether they have been well trained; The job of the coach is therefore very important in the future of work and also its quality, so it was important for employees to be 100% aware of what they are doing to maximize quality if the training is done well in the long run, it results in a skilled environment, and team development Robust, error-free task execution, higher quality and lower chance of any potential losses.
But it was not using specific comprehensive quality methods because it relied on its products and services as a source of revenue, we chose from among the various departments the Training and Development Department to have its main objective is to train and uniquely educate new employees, so it was proposed to use a new approach to implement quality, which is thirty, sixty and ninety days, which means that the management The Supreme Council every thirty sixty and ninety days for each month will collect the data and information collected by each of its divisions to provide the company over the last period with information in terms of employee productivity and product or service quality. Putting a 30-60-90 plan together requires a little research however it was an investment The time and effort pay off.
The company has gone through a journey of organizational excellence where training and development were managed by implementing tools, curricula, or standards of excellence in its process, for example, the legal department when they wanted to teach the rules to new employees they were not focused if they had learned so the system was changed to save time and effort From wastage, where how it is applied to quality is defined to the 30, 60, 90-day approach as mentioned earlier, which is applied to determine whether employees are well trained to sell the project to clients and not only the sale but also how to communicate with the client and the working mechanism of the organization, ensures Training The trainer carefully observes the trainee, teaches and corrects him, advises him to perform better, and imparts useful skills used to improve his performance.
Total Quality Management had a significant impact on the continuous improvement of the quality process when implemented by the organization’s employees from the senior management level to the employees towards achieving the organization’s goals and reaching customer satisfaction by increasing employee skills, knowledge, productivity, and loyalty, whereby employees also became more open to share their ideas and communicate that It led them to be more motivated at their jobs in the sense that they had the decision-making ability that they were missing.
